Service desks, access provisioning, onboarding and change management are the most automatable processes in any company. They're also the most likely to collect shadow scripts nobody documented. IT is where we work forward-deployed, inside your repositories and your review process.
Read the "before" and find yours. Most it and technology services teams start here and find that half of what they assumed needed AI didn't.
Before
Scripts and no-code flows run across the company with no owner, no monitoring and an unknown blast radius.
After
Every automation documented with an owner, monitoring and dependencies. The auditor's first question, answered.
Before
Accounts are created by hand in six systems, access is copied from 'someone similar', and leaver access is found six months later.
After
The HR record creates accounts by role, with a tested de-provisioning path. Missing data halts and alerts a named owner.
Before
Every ticket is read and classified by a person; the routine ones consume the queue.
After
An agent classifies and drafts the first response; routine categories resolve with approval, everything else escalates with context.
Before
The same incident recurs after every change and nobody links the two.
After
Recurring causes surface monthly against the change log. Thresholds and runbooks are updated by your engineers.
The left column is what we usually find. The right column is the same process, one level at a time, each step is paid for by the one before it.
Baseline these before anything changes. The Survey instruments them; the Pilot is measured against them.
| Metric | How to measure it | Who it moves |
|---|---|---|
| Mean time to detect | Minutes from failure to a named person alerted | CIO, risk |
| Provisioning time | Hours from HR record to full access | IT ops, HR |
| Runbook coverage | % of automations with a current runbook and owner | CIO, audit |
| Shadow-system count | Automations outside inventory, trending down | Security, audit |
The business gets its automation and you keep architectural control.
Deterministic first, fewest new components, no platform of ours.
Two of yours trained on thresholds, escalation, audit trails and rollback.
We start with what you own. None of these is a partnership we take margin on.
With automation inventory. It's the step that returns hours before any software is bought, and it makes everything after it cheaper. The assessment tells you whether your process is already past that point.
Usually not at first. Most of the delay in new hire to first login comes from manual hops between systems, which deterministic rules remove. An agent earns its place only where the inputs vary, and we start it read-only.
The ones you already run. We start with capability you license and nobody switched on, and we take no margin on anything we recommend. If a different tool would remove a real roadblock, you get the case and the switching cost in writing.
Bring one process. You leave knowing which level it's on, what to fix first, and whether it's worth doing anything at all.